Posted: Mar 29, 2021

Executive Director

Salary: $132,000.00 Annually
Application Deadline: N/A


Baltimore Crisis Response, Inc. (BCRI) is a private, non-profit organization with a proven track record of providing behavioral health crisis services to individuals with mental health and substance use disorders. Established in 1992, the BCRI mission is to provide timely and effective behavioral health crisis response services and treatment in the least restrictive environment.

BCRI serves Baltimore as the city’s first and only comprehensive crisis response system of care, providing a telephone crisis hotline, mobile crisis teams, medical detoxification, case management, crisis residential alternatives, in-home support and critical incident response teams, along with community and police education services.


BCRI is on a mission to be Maryland’s premier comprehensive behavioral health crisis response system of care. We are committed to individualized treatment that serves the needs of our community while also fostering recovery, inspiring hope and demonstrating compassion. We’re looking for a highly skilled Executive Director to help us fulfill this important undertaking.

Reporting to the Board of Directors, the Executive Director (ED) will have overall strategic and operational responsibility for BCRI's staff, programs, expansion, and execution in pursuit of its mission. This seasoned leader will not only understand BCRI’s behavioral health crisis response system of care core programs, operations, and business plans, but also the current trends impacting the viability of long-term delivery of these services to the communities served. Key to this understanding is proven experience in developing and implementing strategic funding plans aimed at long-term organizational sustainability. Prior experience leading and identifying qualified staff is essential, and established relationships with local community groups a plus. Above all, he / she will be comfortable in a leadership role that demands clear communication, decisiveness, and effective collaboration across diverse groups of stakeholders.

The successful candidate will hold the following key attributes:

  • Leadership Integrity: a holistic approach that focuses on consistency between words and actions.

  • Relationship Builder: a focus on developing high value and authentic relationships

  • Business Expertise & Innovation: an emphasis on leveraging business knowledge and innovation to build value in services and programs

  • Inclusivity Mindset: a commitment to creating space for diverse perspectives and experiences


Organizational Leadership & Management:

  • Provide executive direction of the daily operations of the organization and all program strategy, compliance, quality assurance, and program efficiency.

  • Articulate staffing requirements for efficient operations, maintain a strong culture and work climate that attracts and retains staff, and drives the organization’s mission.

  • Create and oversee execution of comprehensive business plans for BCRI’s behavioral health crisis care operations and programs for the attainment of stated goals and objectives.

  • Build, lead, coach and retain an effective high-performance senior leadership team dedicated to fulfilling the organization’s mission through highly successful program implementation, community engagement, and fundraising targets.

  • Provide leadership to and be responsible for a culturally diverse staff, clientele and community whose skills, cultures and spoken languages reflect the communities BCRI serves.

Board Relations & Development:

  • Work closely with the board of directors and committees, informing, assessing, and addressing issues that affect the organization.

  • Report on the organization’s results related to developing a culturally diverse staff reflective of the communities BCRI services.

  • Develop, maintain, and support a strong Board of Directors; serve as ex officio of each committee.

  • Seek and build board involvement with strategic direction for ongoing operations.

  • Leverage board member relationships to help achieve organizational fundraising goals.

Fundraising, Financial Management & Compliance

  • Oversee development of actionable plans that ensure organizational funding and consistent monthly cash flow management.

  • Set and meet annual fundraising goals to secure financial support from foundations, corporations, individuals, and government funding sources.

  • Ensure organizational compliance with all federal, state, and local laws.

  • Approve major systems expenditures and implementations related to services delivered.

Communication & Public Relations

  • Represent the organization and increase awareness by acting as BCRI’s spokesperson to liaise with key stakeholders, community partners and local media.

  • Oversee all external communication materials including, website, marketing materials, newsletters, and social media content.

  • Serve as the face of the organization and actively participate in external events, both increasing visibility, credibility, and brand in the market, and developing strategic partnerships that promote community awareness and expand the program.


  • Master’s degree in health services, business management, finance or a related field.

  • 7+ years successful senior leadership experience at a social impact organization, preferably with a nonprofit.

  • Proven track record of success in a leadership position overseeing operations of an organization or program, while maintaining solid relationships with staff, board, donors and communities served.

  • Strong working knowledge of regulatory and compliance best practices specifically within the crisis response and mental health sectors.

  • Solid knowledge of management principles related to non-profits and non-profit operations.

  • A solid knowledge of accounting, budgeting, financial management, marketing, public relations, and fundraising experience.

  • Extensive experience in leading the process of ongoing strategic planning.

  • Entrepreneurial spirit and mindset with innovative approaches to business planning and service delivery, preferably including experience leading an organization that relies on public-private partnerships in order to achieve community-wide, social and economic goals.


  • Licensed Mental Health Professional, Advanced degree or MBA.

  • Experience working with federal and state regulators.


The Executive Director is a salaried position starting at $132,000 and commensurate with experience. Benefits include health, dental and vision benefits. BCRI is proud to offer additional benefits including paid time off, retirement, life and disability insurance, tuition reimbursement, and an employer assistance program.


Please submit a resume/CV with a cover letter clearly stating your interest in the position and how your skills, background and experience relate to this opportunity. In your cover letter, speak to your direct experience as a leader in behavioral health and/or crisis response.

Applications will be reviewed on a rolling basis with a priority deadline of April 16th with a mid-June 2021 start.

The BCRI Board of Directors has contracted with Baltimore Corps to exclusively manage the executive search for this position. Questions may be directed to [email protected] or [email protected]

BCRI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.